Last Updated: 19/10/2025
We are PQ Air, a split-system air conditioning cleaning business based in Brisbane, Queensland. When we say “we”, “us” or “our”, we mean PQ Air and its employees, subcontractors and agents working under our direction.
When you engage with us (via our website, contact form, phone call, email or onsite job), we may collect the following kinds of personal information:
We do not collect highly sensitive information (for example, health records, race/ethnicity, political opinions) unless you explicitly provide it in the job details (in which case it remains part of your job description and is treated accordingly).
We collect this information for these reasons:
We will only collect the information that is necessary for one or more of these purposes.
We collect your personal information:
We generally collect the information directly from you. We will not, as a standard practice, collect your personal information from third parties without your consent unless we are required or authorised by law to do so.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include (but are not limited to):
However: no system is perfect. By supplying your personal information you accept there is always residual risk (for example data breaches, hacking, loss of device) and we disclaim liability to the extent permitted by law.We will retain your personal information for as long as it is needed for the purpose it was collected (for example job history, warranties, invoicing, tax/legal compliance). After that period we will either securely delete it or de-identify the information if there is no further legitimate purpose.
We will use your personal information for the collection purposes outlined above. We may disclose your personal information to:
We will not sell, rent or trade your personal information for marketing purposes to third parties. If we ever decide to use your data for direct marketing, we will ask for your consent.
By giving us job details (e.g., a cooling issue description, location access, existing conditions), you understand:
You accept the inherent risk that electronic communications (email or phone) are not entirely secure and there may be delays or betrayals of confidentiality beyond our control.
You have the right to:
To do this, please contact us (see Section labelled "Contact details") and we will endeavour to respond to your request in a reasonable timeframe. We will not charge for providing access unless permitted by law and the request is clearly unfounded or excessive.
Where correction is required, we will take reasonable steps to correct our records. If we refuse your request for access or correction, we will provide you with reasons (subject to permitted law) and how you may complain further (for example to the Office of the Australian Information Commissioner or relevant body).If you lodge a privacy complaint, we will handle it promptly, investigate the matter, and inform you of our findings and any steps we will take to rectify.
While we do everything reasonable to protect your personal information, you acknowledge and accept that:
If you have any questions about this Privacy Policy, want to access or correct your information, or wish to complain about a breach, contact:
PQ Air
Phone: 0490122132
Email: admin@pqair.com.au
We will respond within a reasonable timeframe (typically within 30 days where practicable).
We may update this Privacy Policy from time to time (for example if our business practices change, law changes, or we upgrade our systems). The “Last updated” date at the top will reflect when changes have been made. We encourage you to check this page periodically to ensure you understand how we handle your information.
When you visit our website, we may collect non-identifying information (e.g., IP address, browser type, pages visited) to help us understand how visitors use the site and to maintain/improve the site’s functionality. This information is aggregated and does not identify you personally.
If the website uses cookies or similar technologies, you will be informed via the website (or your browser) and you may choose to disable cookies (but that may affect functionality).Any links to external websites are not governed by this policy — we recommend you review the privacy policies of those third-party sites.
Where it is required for our business operations (for example cloud storage of job records), your personal information may be stored or processed overseas (for example offshore cloud servers). By using our services and providing your information you consent to this transfer. We will take reasonable steps to ensure that any overseas recipient handles your personal information with equivalent protection.
However, to minimise risk we will prefer Australia-based storage where practicable.
We comply with any privacy law obligations required of us, including the Privacy Act 1988 (Cth) (if applicable) and other state/territory legislation. For example, even if we are a small business (with an annual turnover under the threshold) and may not be strictly covered by all provisions, we adopt good practice in line with the Australian Privacy Principles (APPs) and Queensland requirements.
In the event of a data breach (unauthorised access, loss of data, misuse) which is likely to result in serious harm to you, we will take reasonable steps to contain the breach, assess the risk, notify you as soon as practicable, and provide guidance on how you may protect yourself (for example if your contact details were exposed).We will also review and improve our processes to prevent re-occurrence.
By providing your personal information to us (via quote request, job booking, email or phone), you agree to the collection, storage, use and disclosure of your personal information as outlined in this policy.
